Effective Date: 28 July 2026

At JALAN Civic Lab ("we," "our," or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.jalanciviclab.org ("Website") or interact with our programmes, events, publications, and services.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Who We Are

JALAN Civic Lab is an independent civic innovation organization dedicated to co-creating more just, inclusive, democratic, and sustainable societies across Southeast Asia through research, education, advocacy, community engagement, and partnerships. For questions regarding this Privacy Policy, please contact: JALAN Civic Lab, Bangkok, Thailand. Email: jalanciviclab@gmail.com. Telephone: (+66) 061-014-9998

2. Information We Collect

We may collect information in several ways. Information you provide. When you voluntarily interact with us, we may collect:

• Name

• Email address

• Phone number

• Organization or institution

• Country

• Job title

• Messages submitted through contact forms

• Information submitted through partnership, volunteer, internship, membership, event registration, scholarship, or programme application forms

• Newsletter subscription information

• Any documents or files you voluntarily upload

You should only provide personal information that is necessary for your inquiry or participation.

Information collected automatically. When you visit our Website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of your visit

• Referring website

• Approximate geographic location

• Cookies and similar technologies

This information helps us improve the Website and understand visitor engagement.

3. How We Use Your Information

We use your information to:

• Respond to inquiries

• Process applications and registrations

• Communicate with programme participants

• Deliver newsletters and updates

• Organize events and workshops

• Publish participant lists or acknowledgements where appropriate

• Improve our Website and services

• Conduct research and monitoring related to our programmes

• Maintain website security

• Comply with legal obligations

We only process personal data when we have a lawful basis to do so.

4. Newsletter Communications

If you subscribe to our newsletter, we will use your email address to send updates about:

• Publications

• Events

• Fellowship opportunities

• Research

• Training programmes

• Organizational news

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

5. Cookies

Our Website may use cookies and similar technologies to:

• Remember user preferences

• Improve website functionality

• Analyze website traffic

• Measure website performance

You may disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

6. Sharing Your Information

We do not sell your personal information. We may share information only when necessary with:

• Trusted service providers that support our operations

• Event partners or collaborating organizations (only where relevant)

• Research partners (using anonymized or aggregated information whenever possible)

• Government authorities when legally required

• Professional advisers such as auditors or legal counsel

All third parties are expected to protect your information appropriately.

7. International Data Transfers

Because JALAN Civic Lab collaborates internationally, your information may be processed or stored outside Thailand. Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards consistent with applicable data protection laws.

8. Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services

• Maintain programme records

• Meet legal obligations

• Resolve disputes

• Support reporting to donors or partners where applicable

When information is no longer needed, it will be securely deleted or anonymized.

9. Data Security

We implement appropriate administrative, technical, and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Rights

Depending on your jurisdiction and applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to certain processing

• Withdraw consent where consent is the legal basis

• Request a copy of your information

• Lodge a complaint with an appropriate data protection authority

To exercise these rights, please contact us using the information below.

11. Children's Privacy

Our Website is intended primarily for individuals aged 18 years or older. If we become aware that we have collected personal information from a child without appropriate authorization where required by law, we will take reasonable steps to delete such information.

12. Third-Party Websites

Our Website may contain links to third-party websites, including partner organizations and social media platforms. We are not responsible for the privacy practices or content of these external websites. We encourage users to review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Effective Date." Continued use of the Website after changes are published constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact: JALAN Civic Lab. Email: jalanciviclab@gmail.com. Telephone: (+66) 061-014-9998